Privacy Policy

We collect information that you provide, information created through your use of MemriTree, information received from service providers, and limited technical information about how the Service is accessed and used.

We use information to:

• Create, authenticate, and manage accounts
• Provide the features and functionality of MemriTree
• Record, upload, transcribe, generate, save, display, edit, and share stories
• Create titles, summaries, captions, illustrations, and other requested content
• Store and deliver photographs, audio, transcripts, and generated images
• Maintain story-sharing and media-visibility settings
• Process purchases, subscriptions, story packs, credits, gifts, refunds, and billing
• Deliver account, authentication, gift, payment, security, and service communications
• Provide customer support and respond to privacy requests
• Investigate failed generations, bugs, payment problems, abuse, and security incidents
• Maintain internal reporting, administrative tools, and operational dashboards
• Measure Service usage and performance
• Improve the reliability, usability, and quality of the Service
• Prevent fraud, misuse, unauthorized access, and violations of our agreements
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Establish, exercise, or defend legal claims

We may combine information collected through different parts of the Service when reasonably necessary for these purposes.

MemriTree uses the OpenAI application programming interface to provide AI-assisted story creation, transcription, and image-generation features.

Depending on the feature you request, information sent to OpenAI may include:

• Your original written memory or audio recording
• A transcript of your recording
• Names, dates, places, relationships, and other details contained in the story
• Answers to follow-up questions
• Existing or generated story text
• Editing preferences
• Captions and image prompts
• A reference derived from a previously generated image when you request an image revision

OpenAI processes this information to return transcripts, story content, structured information, image prompts, generated images, or other requested results.

AI outputs may contain errors, omissions, unexpected content, or interpretations you did not intend. You should review generated stories and illustrations before saving or sharing them.

AI providers may retain requests and outputs for limited periods or for purposes such as security and abuse prevention, subject to their agreements, policies, and the settings applicable to MemriTree’s account. MemriTree does not control every aspect of a provider’s internal processing or retention.

MemriTree does not sell your story materials to AI providers.

We disclose information only as reasonably necessary to operate MemriTree, process your requests, comply with law, protect rights and safety, or complete a business transaction.

Stories begin as private unless you choose a shareable or public visibility setting.

When you make a story shareable or public:

• A person generally does not need a MemriTree account to view the shared page.
• Anyone who has or discovers the story URL may be able to view its visible contents.
• Share URLs may contain human-readable story slugs and should not be treated as passwords or confidential access tokens.
• Shareable story pages are intended for people with the link and request no indexing by search engines.
• Public story pages may potentially be discovered, indexed, cached, or displayed by search engines or other services.
• Visitors may copy, save, download, screenshot, print, forward, or otherwise disclose content they can access.
• Visible photographs, illustrations, and audio may be opened or downloaded while their temporary media links remain valid.
• Information about the identities of visitors is not ordinarily provided to the story owner.

Audio visibility is controlled separately. If you do not want visitors to hear the original recording, keep the audio hidden.

You may disable sharing by changing the story’s visibility. Disabling sharing should make the shared story page unavailable through MemriTree, although previously created temporary media links may continue working until they expire.

Deleting or disabling a shared page cannot retrieve copies already saved or distributed by other people, search engines, archives, or third-party services.

MemriTree and its providers use cookies and similar technologies where needed for:

• Authentication and account sessions
• Security
• Checkout and payment processing
• User preferences
• Browser-based story and draft recovery
• Service operation and performance

Our current website analytics provider is Vercel Web Analytics, which is designed to operate without analytics cookies and to store anonymized analytics information.

Other providers, including Supabase, Stripe, Google, and Adobe, may use cookies or similar technologies in connection with the services they provide.

MemriTree does not currently use Meta Pixel, Google Analytics, session-replay software, or advertising trackers.

We retain information for as long as reasonably necessary to provide the Service and fulfill the purposes described in this policy.

The appropriate retention period depends on the nature of the information and why it is needed. For example:

• Account and story information may be retained while your account or story remains active.
• Audio, transcripts, photographs, and generated images may be retained while associated with an active story.
• Gift and billing information may be retained to administer purchases, claims, subscriptions, refunds, accounting, taxes, disputes, fraud prevention, and legal obligations.
• Security, diagnostic, and generation-failure records may be retained to operate and protect the Service.
• Provider logs and records are retained according to provider settings and policies.
• Information stored in your browser may remain until it is cleared, overwritten, or removed.
• Backup copies may remain until the applicable backup is overwritten or expires.

When you delete a paragraph, image, story, or other content through the product, the item may be removed from ordinary display and use without being immediately erased from every database, storage system, log, backup, or provider system.

Story deletion currently disables sharing and marks the story as deleted. Certain underlying records, photographs, generated images, audio files, transcripts, and associated metadata may remain in restricted systems until they are manually or automatically removed.

We may also retain information when reasonably necessary to:

• Complete a transaction
• Maintain financial or tax records
• Prevent fraud or abuse
• Resolve a dispute
• Enforce an agreement
• Comply with law
• Protect the security and integrity of the Service
• Establish, exercise, or defend legal claims

We may be unable to delete information that another person copied, downloaded, or shared outside MemriTree.

Depending on the feature, you may be able to:

• Edit or delete story text
• Remove photographs or illustrations from a story
• Control whether a story is private, shareable, or public
• Control whether audio is visible on a shared story page
• Manage subscriptions, billing, and payment methods through Stripe
• Clear browser-stored information through your browser settings
• Choose what story information and media to provide

MemriTree does not currently provide a self-service tool for complete account deletion or a complete export of all account information. You may request assistance by emailing privacy@memritree.com.

Depending on where you live and subject to applicable exceptions, you may have the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of personal information
• A portable copy of certain personal information
• Information about how personal information has been used or disclosed
• An opportunity to appeal certain decisions concerning a privacy request
• An opportunity to opt out of certain data practices

MemriTree does not sell personal information or currently share it for cross-context behavioral advertising, so there is no sale or targeted-advertising activity to opt out of at this time.

To protect accounts and personal information, we may ask you to verify your identity before completing a request. We may deny or limit a request when permitted or required by law, including where information must be retained for security, financial, contractual, legal, or fraud-prevention purposes.

You will not be discriminated against for exercising an applicable privacy right.

MemriTree is intended for adults. You must be at least 18 years old to create a MemriTree account or use the Service.

We do not currently collect a date of birth or operate a technical age-verification process during signup. If we learn that a person under 18 has created an account or directly provided personal information, we will take reasonable steps to investigate and delete or restrict the account and information as appropriate.

Adults may create stories that include children’s names, photographs, voices, family relationships, or personal experiences. The adult submitting or sharing that content is responsible for having an appropriate basis to do so.

A parent or guardian who believes a child’s information has been submitted improperly may contact us at privacy@memritree.com.

We use administrative, technical, and organizational measures designed to protect personal information.

Depending on the information and system involved, these measures include:

• Authentication and access controls
• Private storage buckets
• Row-level database security
• Temporary signed media links
• Server-side credentials and environment-based secrets
• Payment processing through Stripe
• Stripe webhook-signature verification
• File-size and file-type validation
• Separation of administrative and ordinary user access

No website, application, database, storage provider, payment system, or Internet transmission can be guaranteed to be completely secure. You use the Service and provide information at your own risk.

You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you believe your account has been accessed without authorization.

MemriTree is operated from the United States.

The Service may be technically accessible from other countries. If you use MemriTree outside the United States, your information may be transferred to and processed in the United States or in other countries where MemriTree’s service providers operate.

Those countries may have privacy laws that differ from the laws where you live.

MemriTree may link to or interact with services operated by other companies, including Stripe, Google, and shared external websites.

This Privacy Policy does not govern a third party’s independent services or privacy practices. You should review the privacy information provided by the applicable third party.

We may update this Privacy Policy as MemriTree, our providers, or applicable legal requirements change.

When we update the policy, we will revise the effective or “Last updated” date at the top. If a change is material, we may provide additional notice through the Service, by email, or through another appropriate method.

Your continued use of the Service after an updated policy takes effect is subject to the updated policy.

For questions about this Privacy Policy or to make a privacy request, contact: